FAQs

Can I return the item if it doesn't work for me?

At Mila Collection, we strive for your complete satisfaction with every purchase. If you are not entirely happy, you have 14 days from the date of receipt to request a return. To be eligible, items must be unused, unworn, and in their original condition with all tags attached. Please contact our Customer Care team at hello@mila-collection.com within this period, including your order number and reason for the return. Note that customers are responsible for return shipping costs. For detailed instructions and our full return policy, please visit our Returns and Refunds Page.

Why should I choose a silk pillowcase over a satin pillowcase?

A silk pillowcase offers several advantages over a satin pillowcase, primarily due to its natural fibers. Silk is hypoallergenic, breathable, and helps regulate temperature, keeping you cool and comfortable throughout the night. Its smooth surface reduces friction on skin and hair, minimizing wrinkles and hair breakage. While silk requires more delicate care, its luxurious feel and long-term beauty benefits make it a superior choice for overall quality and comfort.

Satin pillowcases offer a smooth and affordable alternative to silk, however, there are some downsides to consider. Most satin pillowcases are made from synthetic materials like polyester, which are less breathable and may cause overheating during the night. Synthetic satin doesn't absorb moisture as effectively, potentially leading to skin dehydration or oil buildup. Additionally, satin pillowcases may lack the luxurious feel and durability of silk, and their smooth texture can wear down over time, becoming less effective at preventing hair frizz and skin creasing.

What is Momme?

Momme (mm) is a unit of measurement used to express the weight and quality of silk fabric. It’s similar to thread count in cotton, but instead of counting threads per square inch, momme measures the actual weight of the silk.

Higher momme silk feels softer, lasts longer, and has better sheen and texture compared to lower momme silk. We guarantee our measurement of 22 momme.

How can I get in contact with you?

We value your feedback and would be delighted to hear from you!

You may reach us via email at hello@mila-collection.com or by initiating a chat through our Contact Page, accessible at the top of the website.

How do I care for my Silk Products?

Appropriate care is essential to preserving the quality and longevity of your silk products. For detailed instructions on how to maintain them, please refer to our Care Guide, located in the Customer Service section at the bottom of the website.

Do you offer gift cards?

Yes we do offer gift cards.

We have various amounts available including £10, £20, £50 and £100.

If you would like a specific amount please contact us and we can arrange this for you.

What are the benefits of Mulberry Silk?

All of our products are crafted from the highest grade Mulberry Silk, renowned for its exceptional quality and numerous advantages. This premium silk offers a range of benefits, including enhanced strength and durability, as well as natural hypoallergenic and temperature-regulating properties, making it ideal for sensitive skin and hair maintenance.

To explore the full range of benefits associated with Mulberry Silk, please visit our Benefits Page, conveniently located at the top of the website.